Dear Lucky Customer:
In the course of regular store maintenance, we discovered our credit/debit card readers at th eself-check lanes in 23 stores (listed below) had been tampered with. Steps were taken immediately to remove the tampered card readers in the affected stores, as well as enhance security to every credit/debit card reader in all 233 stores in our company. We have verified tha taccount information has been compromised due to this tampering.
We strongly recommend our customers who used a self check-out lane in the affected stores contact their financial institution to close existing accounts and seek further advice. For moreinformation, we have posted Frequently Asked Questions (FAQs) under the Consumer Alert button on bottom of our website homepage.
If you are affected by fraudulent use of your credit/debit accounts, please contact our Customer Support Center toll-free at 800-692-5710 for further assistance.
Lucky Supermarkets sincerely regrets any inconvenience or concern this Consumer Notice may have caused you. Your confidence in our company and in your store is very important to us.We take seriously our responsibility to always keep our customers informed of any issues important to them. Thank you.
Listed below are the affected stores:
Lucky- Mountain View
Lucky- Redwood City
Lucky- El Cerrito
Lucky- Daily City
Lucky- Foster City
Lucky- San Carlos
Lucky- Union City
Lucky- Santa Clara on 234 Saratoga Ave.
Lucky- San Francisco on 1515 Sloat Blvd.
Lucky- Hayward on 25151 Santa Clara St.
Lucky- Fremont on 5000 Mowry Ave. and 35820 Fremont Blvd.
Lucky- Petaluma on 939 Lakeville Hwy. Petaluma
Lucky- San Jose on 5510 Monterey Highway, 200 El Paseo De Saratoga, 844 Blossom HillRd., and 3270 South White Road