Privacy Policy

Effective: December 12, 2019

This website and/or mobile application (“Site or App”) are owned and operated by the Save Mart Companies and/or its affiliates such as Save Mart, Lucky, Lucky California, S-Mart, MaxxValue, and FoodMaxx brands (“Save Mart,” “we,” “our,” and “us”). “You” refers to you as our customer or an end user of our Site or App.

The goal of this Privacy Policy is to inform you about the personal information we gather when you use our Site or App or visit one of our stores. In it you will find information about how we use and share that information, and how we safeguard that information.   

Your use of this Site or App is subject to this Privacy Policy as well as our Terms of Use. Your use of our Site or App or visiting one of our stores indicates that you agree to the provisions of this Policy and our Terms of Use to the fullest extent permitted by law. We may change or add to this Privacy Policy, so we encourage you to review it periodically. If these changes are material, we will take reasonable steps to notify you.

Our Pharmacies have additional privacy notices that apply to the specific services they provide.  Those specialized privacy notices are available here:

California Pharmacies
Nevada Pharmacies

 

How We Treat Your Personal Information

We collect information that identifies, describes, or is reasonably capable of being associated with you (“personal information”) when you use this Site or App or visit our stores. Sometimes we also receive personal information from our service providers and marketing partners. Personal information does not include publicly available information in government records or any data that has been deidentified, aggregated, or otherwise anonymized.

We collect different kinds of personal information for different reasons depending on how you interact with us. For more information about what personal information we collect, how it’s used, and when it’s shared please refer to the paragraphs below.

We do not and will not sell your personal information to third parties without providing you an ability to opt out.

 

When You Use Our Site Or App

When you visit our Site or App, we use cookies and similar tracking technologies. Cookies are small files that are stored in your browser, device, laptop, or hard drive that can have many purposes ranging from security to collecting data about how you interact with our Site or App. For more information about how we use Cookies, see our Cookies and Ads Policy.

What We Collect
We collect the following categories of personal information from you when you access or use our Site or App:

  • Data collected through cookies, tags, or similar technologies;
  • Device identifiers, IP address, and other online identifiers;
  • Information about how you interact with and use our Site or App; or,
  • Geolocation information, if your device or browser settings are enabled to share your location.

How It’s Used
We use this information to:

  • Ensure our Site or App and Services function properly by detecting errors;
  • Detect and protect against fraud, abuse, or illegal acts, for example to filter malicious network traffic;
  • Optimize user experience and deliver relevant information about promotional opportunities, marketing materials, or other incentives; and,
  • Enable you to find stores near you.

When It’s Shared
We share this information with:

  • Service providers who support our Site or App’s functioning;
  • Service providers who may host this information on our behalf; and,
  • Business partners, advertising partners, and data analytics providers.

 

When You Sign Up For Rewards

If you choose to subscribe to any of our loyalty programs including Save Smart, Lucky You, and SHARES, we collect some of your personal information to track your benefits.

What We Collect
We collect the following categories of personal information from you to manage your loyalty membership:

  • Basic personal identifiers like your name, telephone number, or email;
  • Commercial and financial information about your purchases or transactions;
  • Customer loyalty number for the relevant loyalty program, including Save Smart, Lucky You, and SHARES; or,
  • Location information about the store you visited.

How It’s Used
We use this information to:

  • Manage your loyalty account and track your benefits; and,
  • Provide you with information about relevant promotions or incentives.

When It’s Shared
We share this information with:

  • Service providers who support our loyalty program offering; and,
  • Business partners, advertising partners, and data analytics providers.

 

When You Create An Account

If you choose to register for an account, we must process your personal information to ensure you have a secure account that functions properly and provides you the services you request.

What We Collect
We collect the following categories of personal information from you to manage your account:

  • Username and profile details;
  • Basic personal identifiers like your name, address, telephone number, or email;
  • Commercial and financial information about purchases or transactions made through your account;
  • Customer loyalty number, if you have joined our loyalty programs including Save Smart, Lucky You, and SHARES;
  • Geolocation information, if your device or browser settings are enabled to share your location; or,
  • Internet or network activity, including browsing and search history or information about how you use our Site or App.

How It’s Used
We use this information to:

  • Register and verify your account;
  • Process transactions and deliver the goods you ordered;
  • Optimize user experience and deliver relevant information about promotional opportunities, marketing materials, or other incentives; and,
  • Detect and protect against fraud, abuse, or illegal acts, for example to authenticate your account.

When It’s Shared
We share this information with:

  • Financial institutions who process payments;
  • Service providers who support our Site or App’s functioning;
  • Service providers who may host this information on our behalf; and,
  • Business partners, advertising partners, and data analytics providers.

 

When You Make In-Store Purchases

If you visit one of our stores in person and make a purchase, we collect only what we need to complete the transaction.

What We Collect
We collect the following categories of personal information from you to complete in store transactions:

  • Commercial and financial information about purchases or transactions;
  • Basic personal identifiers such as your name or phone number;
  • Customer loyalty number, if you have joined our loyalty programs including Save Smart, Lucky You, and SHARES;
  • Location information about the store you visited; or,
  • If you use our in-store WiFi, device identifiers, IP address, and other online identifiers.

How It’s Used
We use this information to:

  • Process the transaction you request and to provide you with goods and products;
  • Deliver relevant information about coupons, marketing materials, or other incentives; and,
  • Detect and protect against fraud, abuse, or illegal acts, for example by tracking inventory to prevent theft.

When It’s Shared
We share this information with:

  • Financial institutions who process payments; and,
  • Business partners who help us provide you with relevant coupons and advertisements.

 

When you Contact Us

At times you may need to contact us about your order, account, or for other questions or concerns.

What We Collect
We may collect the following categories of personal information when you contact us for customer support:

  • Basic personal identifiers, such as your name or phone number;
  • Commercial information about purchases or transactions;
  • Location information about the store you visited; or
  • Other information that may be relevant to your inquiry.

How It’s Used
We use this information to:

  • Respond to your request for help or information;
  • Provide you with push notifications or text messages if you opt in to receiving such communications;
  • Improve quality assurance; and,
  • Train our personnel.

When It’s Shared
We use service providers to help support our customer service line and they may collect or host this information on our behalf.

 

When you Place Orders for Home Delivery or Curbside Pickup through Instacart

Save Mart has partnered with Instacart to make your grocery-buying experience easy. If you choose to use Instacart’s services to buy groceries for delivery or pickup, you will be required to establish a separate account with Instacart. Instacart shares your order information with us so that we may fulfill it. Save Mart is not responsible for any personal information that you provide to Instacart, including your commercial transaction information. Instead, you should look to Instacart’s Privacy Policy for information about how Instacart treats your personal information.

 

Cookies and Interest-Based Advertising

Our website uses cookies, tags, pixels, beacons, and similar tracking technologies (“Cookies”) to improve functionality, monitor site activity, remember who you are, and customize your user experience. To learn more about interest-based advertising, please read our Cookies and Ads Policy.

 

Other Activities

We may process your information for purposes other than those described above. For example, if you participate in a limited contest, sweepstakes, promotion, or survey. If that is the case, we will provide specific notice and, if necessary, we will obtain your consent.  We may also deidentify or aggregate personal information in a way that longer directly identifies you as an individual and use that information to improve functionality, quality assurance, user experience, or to serve you with relevant advertising and information about promotions.

 

Your Privacy Rights

You can control your account, browser, and device settings in a way that protects your privacy rights. You may login to your account at anytime to correct, change, or delete your information. If you would like to opt out of our promotional emails, please follow the unsubscribe link at the bottom of such email. If you would like to opt out of receiving direct mail from us, please Contact Us or call customer service toll free at 1-800-692-5710.

Under certain circumstances, you may be able to request that we delete your account or that we erase some or all of your personal information. Please Contact Us or call customer service toll free at 1-800-692-5710 to make such a request.

Please allow a reasonable time for your preferences to be processed.  Unless applicable laws require otherwise, it may take up to 60 days to process your requests related to email and up to eight weeks to process other requests.

If you are a California resident, please see our CA Privacy Rights Notice for information about the specific rights you may have over your personal information.

 

Disclosure Required or Permitted by Law

Nothing in this Policy will prohibit our ability to use or disclose personal information in the following circumstances:

  • Legal Requirements, Safety, and Loss Prevention:  Save Mart may need to may provide personal information about you to regulatory authorities and law enforcement officials in accordance with applicable law; when we otherwise believe in good faith that the law requires it; or, to respond to requests from government authorities. There may be other instances when we may use or disclose your personal information in order to protect or defend the legal rights, property or operations of Save Mart or our employees or agents; to protect the rights, privacy, safety or security of users, members or others; to protect against fraud; and, to allow us to pursue available remedies or limit the damages that we may sustain.
  • Business Transfers: Save Mart may transfer any information we have about you in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Save Mart or as part of a corporate reorganization or stock sale or other change in corporate control.

 

International

This Site is controlled and operated by us from the United States and is not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of the United States.  Your personal information may be stored and processed in the United States or any other country in which Save Mart or its service providers maintain facilities.  If you do not wish for your personal information to be transferred to the United States, you must refrain from using our Site or App.

 

Children Under 13

Our Site and App are not intended for use by minors who are under the age of 13 and Save Mart does not knowingly collect information online from children under 13 without prior parental consent. Please Contact Us or call customer service toll free at 1-800-692-5710 if you believe we have collected information from your child so that we can delete it.  

 

Removal of Content Posted by a Minor

If you are under 18 and have an account on our Site or App, you may ask us to remove content or information that you have posted to the Site. To request to remove posted content, Contact Us or call customer service toll free at 1-800-692-5710.  Please note that your request does not ensure complete or comprehensive removal of the content because your content may, for example, have been reposted by another user.

 

Changes to this Policy

This Privacy Policy is reviewed and updated annually or as needed to ensure it accurately captures our practices and procedures. The effective date of each version is identified above. If we make material changes to this Privacy Policy, we will use reasonable means to inform you and, where necessary, obtain your consent.

 

Questions

If you have any questions about this Privacy Policy or how your personal information is handled please Contact Us or call customer service toll free at 1-800-692-5710.